How to block incoming or outgoing SMS, MMS, PIN, BlackBerry Internet Service or enterprise instant messaging

Article ID: KB11004

Type: Support Content

Last Modified: 05-18-2012

 

Product(s) Affected:

  • BlackBerry Internet Service
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Enterprise Server for Novell GroupWise
CollapseEnvironment
  • BlackBerry® Enterprise Server 4.1 SP7 to 5.0 SP3
  • BlackBerry Internet Service
CollapseOverview

To block incoming Short Message Service (SMS) , Multimedia Messaging Service (MMS) text messages, personal identification number (PIN) messages, BlackBerry® Internet Service messages, or enterprise instant messaging messages please complete the following steps:

Note: The below steps will only block outgoing BlackBerry® Internet Service messages. To block incoming BlackBerry® Internet Service messages, the firewall on the handheld must be enabled. Please refer to KB23877 to do so.

For BlackBerry Enterprise Server 4.1

  1. Open BlackBerry Manager.
  2. Select BlackBerry Domain.
  3. Click Edit Properties.
  4. Select IT Policy.
  5. Double-click IT Policies.
  6. Select the appropriate IT Policy or create a new one and click Properties.
  7. Select Security.
  8. Double-click Firewall Block Incoming Messages.
  9. Select the appropriate check box: SMS Messages, MMS Messages, PIN Messages (Public), PIN Messages (Corporate), BlackBerry Internet Service Messages, or Enterprise Messages.
  10. Click OK to apply changes and exit.

For BlackBerry Enterprise Server 5.0

  1. Log in to the BlackBerry Administration Service with an account that can create or edit IT policies (for example, Enterprise Administrator or Security Administrator roles).
  2. Under BlackBerry solution management, expand Policy, and click on Create an IT policy (assign a name, click Save, then click on the new IT policy name) or Manage IT policies and select an IT policy to alter.
  3. Click Edit IT policy.
  4. Click the Security tab.
  5. Select the appropriate check boxes: SMS Messages, MMS Messages, PIN Messages (Public), PIN Messages (Corporate), BlackBerry Internet Service Messages, or Enterprise Messages.
  6. Click Save all.

To prevent BlackBerry Internet Service email messages from being sent, complete the following steps:

For BlackBerry Enterprise Server 4.1

  1. Open BlackBerry Manager.
  2. Select BlackBerry Domain.
  3. Click Edit Properties.
  4. Select IT Policy.
  5. Double-click IT Policies.
  6. Select the appropriate IT Policy or create a new one and click Properties.
  7. Select Service Exclusivity.
  8. Set Allow Other Message Services to False.

For BlackBerry Enterprise Server 5.0

  1. Log in to the BlackBerry Administration Service with an account that can create or edit IT policies (for example, Enterprise Administrator or Security Administrator roles).
  2. Under BlackBerry solution management, expand Policy, and click on Create an IT policy (assign a name, click Save, then click on the new IT policy name) or Manage IT policies and select an IT policy to alter.
  3. Click Edit IT policy.
  4. Click the Service Exclusivity tab.
  5. Set Allow Other Message Services to No.
  6. Click Save all.

To prevent PIN messages from being sent, complete the following steps:

For BlackBerry Enterprise Server 4.1

  1. Open BlackBerry Manager.
  2. Select BlackBerry Domain.
  3. Click Edit Properties.
  4. Select IT Policy.
  5. Double-click IT Policies.
  6. Select the appropriate IT Policy or create a new one and click Properties.
  7. Select Device-Only Items.
  8. Set Allow Peer-to-Peer Messages to False.

For BlackBerry Enterprise Server 5.0

  1. Log in to the BlackBerry Administration Service with an account that can Create or Edit IT Policies (for example, Enterprise Administrator or Security Administrator roles).
  2. Under BlackBerry solution management, expand Policy, and click on Create an IT policy (assign a name, click Save, then click on the new IT policy name) or Manage IT policies and select an IT policy to alter.
  3. Click Edit IT policy.
  4. Click the Device only tab.
  5. Set Allow Peer-to-Peer Messages to No.
  6. Click Save all.

To prevent SMS messages from being sent, complete the following steps:

For BlackBerry Enterprise Server 4.1

  1. Open BlackBerry Manager.
  2. Select BlackBerry Domain.
  3. Click Edit Properties.
  4. Select IT Policy.
  5. Double-click IT Policies.
  6. Select the appropriate IT Policy or create a new one and click Properties.
  7. Select Device-Only Items.
  8. Set Allow SMS to False.

For BlackBerry Enterprise Server 5.0

  1. Log in to the BlackBerry Administration Service with an account that can create or edit IT policies (for example, Enterprise Administrator or Security Administrator roles).
  2. Under BlackBerry solution management, expand Policy, and click on Create an IT policy (assign a name, click Save, then click on the new IT policy name) or Manage IT policies and select an IT policy to alter.
  3. Click Edit IT policy.
  4. Click the Device only tab.
  5. Set Allow SMS to No.
  6. Click Save all.

To prevent MMS messages from being sent, complete the following steps:

For BlackBerry Enterprise Server 4.1

  1. Open BlackBerry Manager.
  2. Select BlackBerry Domain.
  3. Click Edit Properties.
  4. Select IT Policy.
  5. Double-click IT Policies.
  6. Select the appropriate IT Policy or create a new one and click Properties.
  7. Select Common policy group.
  8. Set Disable MMS to True.

For BlackBerry Enterprise Server 5.0

  1. Log in to the BlackBerry Administration Service with an account that can create or edit IT policies (for example, Enterprise Administrator or Security Administrator roles).
  2. Under BlackBerry solution management, expand Policy, and click on Create an IT policy (assign a name, click Save, then click on the new IT policy name) or Manage IT policies and select an IT policy to alter.
  3. Click Edit IT policy.
  4. Click the Common tab.
  5. Set Disable MMS to Yes.
  6. Click Save all.
CollapseAdditional Information

If the Allow SMS IT policy rule is set to False or No, the BlackBerry smartphone will not display the Compose SMS option when attempting to create a text message.

If the Allow Peer-to-Peer Messages IT policy rule is set to False or No, the BlackBerry smartphone will not display the Compose PIN option.

If the Disable MMS IT policy rule is set to True or Yes, the BlackBerry smartphone will not display the Compose MMS or Send As MMS option when attempting to share multimedia items.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.