- BlackBerry Desktop Software
- BlackBerry Link
- BlackBerry Device
The BlackBerry Desktop Software does not accept the correct BlackBerry device password.
BlackBerry Link does not accept the correct BlackBerry device password.
The BlackBerry device does not accept the previously created BlackBerry device password.
Command prompt when using Loader commands
If the BlackBerry device password is numeric and the Alt key is not pressed when typing the password, the password entered is alphabetical, not numeric. Another possible cause is that the BlackBerry device has the CAP lock or NUM lock turned on.
BlackBerry Desktop Software and BlackBerry Link
Type the letters corresponding to the numerals in the BlackBerry device password into the password prompt for the BlackBerry Desktop Software / BlackBerry Link.
- If the BlackBerry device password is 1234 (without the Alt key pressed) and the BlackBerry device has a QWERTY keyboard, type wers as the password in the BlackBerry Desktop Software
- If the BlackBerry device password is 1234 (without the Alt key pressed) and the BlackBerry device has a keyboard using SureType technology, type etud as the password in the BlackBerry Desktop Software
Make sure that the BlackBerry device does not have the CAP lock or NUM lock turned on and type the password as entered when it was created.
Warning: If an incorrect password is typed ten times, all data is erased from the BlackBerry device (or Workspace in the case of BlackBerry Balance) and the existing password is removed. As a security measure, the password for the BlackBerry smartphone cannot be reset unless the BlackBerry device is active on a BlackBerry Enterprise Server. The information stored in the BlackBerry device must be erased before a new password can be created.
If your BlackBerry device is active on a BlackBerry Enterprise Server, contact the administrator for password reset options.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.