Encrypted files stored on the microSD media card appear as .rem files

Article ID: KB11454

Type: Support Content

Last Modified: 08-22-2013

 

Product(s) Affected:

  • BlackBerry Desktop Software for Windows
CollapseEnvironment
  • BlackBerry Desktop Software
  • BlackBerry smartphones
  • microSD card
CollapseOverview

Files stored on the BlackBerry smartphone's microSD media card have a .rem extension added to the original file name.

The following error occurs when attempting to view the file on a computer:

Unable to display file <filename>.<extension>.rem

For example:

Unable to display file blackberry.jpg.rem

CollapseResolution

Upgrade the BlackBerry Desktop Software to the latest version in order to transfer encrypted files. Visit the following link to download:

www.blackberry.com/desktopsoftware

CollapseAdditional Information

For instructions on how to turn on media card encryption, see KB12999.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.