"Error 1720" occurs during the installation of BlackBerry Desktop Manager

Article ID: KB12334

Type: Support Content

Last Modified: 07-16-2012

 

Product(s) Affected:

  • Desktop Software (Windows)
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry® Desktop Software
  • Windows® 2000
  • Windows Vista™
  • Windows® XP
CollapseOverview

When installing the BlackBerry® Desktop Manager, the following error occurs:

Error 1720


Complete the following steps until resolution is obtained:

 

Step 1 - User Account Control is turned on on the computer running on Windows Vista.

Turn off the User Account Control by completing the following steps:

  1. On the computer, click Start > Control Panel > User Accounts > Family Safety and User Accounts.

    Note: If you are connected to a network domain, click User Accounts > User Accounts.

  2. Click Turn User Account Control off.
  3. Restart the computer.

Step 2 - BlackBerry Desktop Manager was not installed as a local Administrator.

Reinstall the BlackBerry Desktop Software using the local Administrator account. For instructions on installing the most recent version of the BlackBerry Desktop Software, see KB12532.


Step 3 - The scrrun.dll file associated with the BlackBerry Desktop Software failed to register with Windows.

Register the scrrun.dll file and reinstall the BlackBerry Desktop Software. To do this, complete the following steps:

  1. On the computer, click Start > Run.
  2. In the Run window, type regsvr32.exe scrrun.dll and click OK. A message appears indicating that the registration was successful.
  3. Restart the computer.
  4. Reinstall the BlackBerry Desktop Software. For instructions, see KB12532.

Step 4 - Anti-virus software or script blocking software is turned on.

To resolve this issue, complete the following steps:

NOTE: Before clicking Disable All make sure to note any services that are already disabled. This way when enabling the services later you do not enable services that are supposed to be turned off by default.

  1. On the computer, click Start > Run.
  2. Type msconfig and click OK.
  3. Select the Start Up tab.
  4. Select Disable all at the bottom of the screen.
  5. Select the Services tab.
  6. Put a checkmark in Hide All Microsoft Services
  7. Click Disable All
  8. Press Apply.
  9. Restart the computer.
  10. The System Configuration utility will reappear when the computer has restarted. Click Cancel to close the program.
  11. Return to the BlackBerry Desktop Manager to confirm that the smartphone is detected
Turn on the start up items on the computer by completing the following steps:
 
NOTE: After clicking Enable All you will have to remove the check for any services that were turned off by default before disabling all services as shown above.
  1. On the computer, click Start > Run.
  2. Type msconfig and click OK.
  3. Select the Start up tab.
  4. Select Enable all at the bottom of the screen.
  5. Select the Services tab, and select Enable all.
  6. Restart the computer.

Reinstall the BlackBerry Desktop Software. For instructions, see KB12532.


Step 5 - The atl.dll file is not registered.

Register the atl.dll file and restart the computer by completing the following steps:

  1. On the computer, click Start > Run.
  2. Type regsvr32.exe atl.dll and click OK. A message appears indicating that the registration was successful.
  3. Restart the computer.

Step 6 - A problem occurred with the Windows Installer.

To resolve this issue, complete the following steps:

  1. From the Microsoft Support Knowledge Base, download and install the latest version of Windows Script for Windows 2000 and Windows XP.
  2. Reinstall the BlackBerry Desktop Software. For instructions, see KB12532.

Step 7 - One of the InstallShield folders may be corrupted.

To resolve this issue, complete the following steps:

  1. Rename the InstallShield folder in C:\Program Files\Common Files.
  2. Reinstall BlackBerry Desktop Software. For instructions, see KB12532.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.