The BlackBerry smartphone can receive Short Message Service (SMS) messages but cannot send them

Article ID: KB12741

Type: Support Content

Last Modified: 03-05-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
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  • BlackBerry® smartphone
CollapseOverview

The BlackBerry® smartphone can receive Short Message Service (SMS) messages, but does not give the BlackBerry smartphone user the option to reply or to compose new SMS messages.

CollapseCause

Cause 1

An IT policy on the BlackBerry smartphone that prevents the sending of SMS messages.

Cause 2

The Subscriber Identity Module (SIM) card is not provisioned for SMS services.

CollapseResolution

Complete the appropriate resolution for your cause.

Cause 1

There is an IT policy on the BlackBerry smartphone that prevents the sending of SMS messages. Many organizations choose to use an IT policy to prevent their BlackBerry smartphone users from sending SMS messages.

Resolution 1

  1. On the BlackBerry Enterprise Server, set the Allow SMS IT policy to True. For more information on how to set IT policies, consult your BlackBerry Enterprise Server Administration Guide. You can find a copy of the Administration Guide by clicking here and selecting the appropriate BlackBerry Enterprise Server.





Cause 2

The Subscriber Identity Module (SIM) card is not provisioned for SMS services. Depending upon the data plan with the wireless service provider, a BlackBerry smartphone might not be permitted to send SMS messages.

Resolution 2

  1. Check with the wireless service provider to determine whether the SIM card is configured to allow SMS services.
  2. In order to check for problems with the BlackBerry smartphone or the SIM card, try placing the SIM card in a different BlackBerry smartphone or mobile phone and attempt to send an SMS message.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.