Unable to accept a meeting invitation on the BlackBerry smartphone after a new time has been proposed

Article ID: KB12823

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for IBM Domino
CollapseEnvironment
  • BlackBerry® Enterprise Server version 4.1 SP3 to SP4 for IBM® Lotus® Domino®
  • SDR124815
CollapseOverview

A new meeting time is proposed by the recipient, which is accepted by the chairperson. However, the recipient is unable to accept the new meeting invitation on the BlackBerry smartphone.

CollapseCause

When the IBM® Lotus Notes® email client receives an email message or meeting invitation, a Note ID is associated with each of these items that is used for tracking purposes by the IBM Lotus Domino server.

The BlackBerry® Enterprise Server uses the Note ID that the IBM Lotus Domino server attaches to the email message or calendar entry and creates a reference ID for the BlackBerry smartphone. This reference ID is stored in the BlackBerry smartphone user's BlackBerry State Database on the BlackBerry Enterprise Server.

After a meeting is proposed, if the recipient of the meeting request proposes a new time, the IBM Lotus Domino server sends the new meeting request to the chairperson of the meeting. If the chairperson accepts the new meeting request, the original meeting invitation in the IBM Lotus Notes email client is updated. As part of this update, the Note ID that is associated with the calendar entry changes. However, no new items arrive in the IBM Lotus Notes email client. There is also no change to the reference ID stored in the BlackBerry State Database.

If the original recipient then attempts to accept the updated meeting invitation on the BlackBerry smartphone, the BlackBerry smartphone uses the old Note ID that is stored on the BlackBerry State Database. The BlackBerry Enterprise Server sends the accepted meeting request to the IBM® Lotus® Domino® Server, but the IBM Lotus Domino Server cannot find the original Note ID and cannot complete the transaction.  A red X displays beside the meeting invitation on the BlackBerry smartphone with an error message stating the original message cannot be found or has been moved or deleted.

CollapseResolution

This issue is resolved in BlackBerry Enterprise Server version 4.1 SP5

CollapseWorkaround

If the meeting invitation, which was received since the proposal of the new time, is accepted from the IBM Lotus Notes email client, the process will complete successfully.

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