How to make BlackBerry Web Desktop Manager available to BlackBerry smartphone users

Article ID: KB12888

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Web Desktop Manager
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry® Enterprise Server
  • BlackBerry® Web Desktop Manager
CollapseOverview

To make the BlackBerry® Web Desktop Manager available to BlackBerry smartphone users, complete the following steps:

  1. Distribute credentials to BlackBerry smartphone users.

    Note: To log in to BlackBerry Web Desktop Manager, BlackBerry smartphone users must use the credentials from the messaging environment. The BlackBerry smartphone user must also have a BlackBerry account located on the BlackBerry Enterprise Server. The BlackBerry smartphones do not need to be activated to make a successful connection.

    Additional Note: BlackBerry Web Desktop Manager requires at minimum, BlackBerry Enterprise Server 5.0 SP1 to support BlackBerry user accounts in a Microsoft® Resource Forest with disabled Microsoft® Active Directory® accounts linked to Microsoft® Exchange mailboxes.

  2. Distribute the BlackBerry Web Desktop Manager web page address to BlackBerry smartphone users. Without customization, the form for the web page address is:

    https://<Net bios name of the computer where Web Desktop Manager is Installed>/webdesktop/login

    With customization, the form for the web page address is:

    https://<Net bios name of the computer where Web Desktop Manager is Installed>/webdesktop/
    app?page=Login&service=page&orgId=0

    Note: BlackBerry smartphone users must add the BlackBerry Web Desktop Manager web page address to the list of trusted sites for their browser.

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