How to re-validate Windows Live Hotmail, MSN, and Bell Sympatico email integrations

Article ID: KB13137

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry® Internet Service
  • Windows Live™ Hotmail®
  • MSN®
  • Bell® Sympatico
CollapseOverview

If adding a Windows Live™ email address, such as, Windows Live™ Hotmail®, MSN®, or Bell Sympatico®, to a BlackBerry device, Microsoft® Corporation requires validation of the email address once every 360 days.

Three days before validation of the email address is required, the BlackBerry® Internet Service sends a notification message containing instructions on how to validate the Windows Live email address. If the email address is not validated, a second notification is sent one day before the email address becomes invalid. If the Windows Live email address is not validated by the re-validation date, the BlackBerry Internet Service is not able to access the email account and, email message delivery to the email address on the BlackBerry smartphone will stop. The ability to send email messages from that email address on the device will cease as well.

To validate a Windows Live email address, from the BlackBerry device:

  1. Do one of the following:
    • On the Home screen, click the Setup icon and click Email Accounts.
    • On the Home screen or in the Setup folder, click Email Settings or Email Setup.
  2. Click <emailAddress> and then click Edit, or click Edit below the address.
  3. Type the password for <emailAddress> and save.
CollapseCause

The integrated email address has not been authenticated within the required 360-day time frame.

CollapseResolution

Integrated email addresses can be re-validated using the BlackBerry smartphone or a computer.

To re-validate the Windows Live email address, from the BlackBerry device:

  1. Do one of the following:
    • On the Home screen, click the Setup icon and click Email Accounts.
    • On the Home screen or in the Setup folder, click Email Settings or Email Setup.
  2. Click <emailAddress> and then click Edit, or click Edit below the address.
  3. Type the password for <emailAddress> and save.

To re-validate a Windows Live email address from a computer, complete the following steps:

  1. Browse to the wireless service provider's web site.
  2. Type the BlackBerry Internet Service user name and password if prompted.
  3. Go to Email Accounts.
  4. Edit the email account.
  5. Type the password associated with the email address.
  6. Click Save.

To re-validate a Windows Live email address, click a link from the following list of wireless service providers to be taken to the BlackBerry Internet Service web site for that wireless service provider:

Canada

United States

United Kingdom

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.