BlackBerry Desktop Manager abruptly closes when opened from Windows

Article ID: KB13194

Type: Support Content

Last Modified: 03-13-2014

 

Product(s) Affected:

  • BlackBerry Desktop Software for Windows
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry Desktop Software 7.1
  • Microsoft Windows
CollapseOverview

The BlackBerry Desktop Manager abruptly closes when opened from Windows. Also, the BlackBerry Device Manager does not open.


Complete the following steps in order until resolution is obtained: 

Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Windows operating system. Document and back up the registry entries prior to implementing any changes.

Step 1 - BlackBerry Desktop Software was not installed using the Administrator account

  1. On the computer, click Start > Settings > Control Panel > User Accounts.
  2. Click Turn User Account Control on or off.
  3. Remove the check mark from User Access Control and click OK.
  4. Restart the computer.

OR

  1. Perform a clean uninstall of the BlackBerry Desktop Software. For instructions, see KB02206.
  2. Restart the computer.
  3. Download the most recent versions of BlackBerry Device Software and BlackBerry Desktop Software. For instructions, see KB12532.
  4. Right-click the setup file for BlackBerry Desktop Software and select Run as Administrator.
  5. Follow the on-screen prompts to complete the setup.

Step 2 - The RIMDeviceManagerps.dll file is incorrectly registered in Windows.

  1. On the computer, click Start > All Programs > Accessories.
  2. Right-click Command Prompt, and then select Run as Administrator.
  3. In the Command Prompt, type cd "\Program Files (x86)\Common Files\Research In Motion\RIMDeviceManager".
  4. Press ENTER.
  5. Type regsvr32 RIMDeviceManagerps.dll.
  6. Press ENTER.
  7. Click OK.

Step 3 - The HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager key has incorrect access permissions.

Verify that you have Read access to the following registry keys by right-clicking the registry key, choosing Permissions from the menu that pops up, and placing a check mark in the Read box:

  • HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager
  • HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager\CLSID
  • HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager\CurVer
  • HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager.1
  • HKEY_CLASSES_ROOT\RIMDeviceManager.DeviceManager.1\CLSID

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.