Notifications are not received from Facebook for BlackBerry smartphones

Article ID: KB14358

Type: Support Content

Last Modified: 03-22-2012

 

Product(s) Affected:

  • Facebook for BlackBerry OS 7 and earlier
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  • Facebook® for BlackBerry® smartphones
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Facebook® for BlackBerry® smartphones does not receive notifications for messages sent by friends, friend requests, group invitations, or event invitations.

Verify the following: 

Step 1  -  Log in to Facebook for BlackBerry devices

  1. On the Home screen or in the application list, click the Facebook icon.
  2. Type your login information.
  3. Click Login.

 For more information on how to log into FaceBook for BlackBerry smartphones see the user guides located at http://docs.blackberry.com/


Step 2  - Configure Notifications in the Facebook account

  1. Log in to Facebook.com using a browser on the computer.
  2. Click Settings in the top right corner.
  3. Click Notifications.
  4. Verify that the correct email address is displayed.
  5. Configure notification options as required.
  6. Click Save Changes.

Note: A BlackBerry smartphone user has the option of setting notifications for specific Facebook items to be sent by email or SMS. If an item is not selected, notifications for that specific item are not sent to the email address or SMS number listed above the available notifications settings.


Step 3  - Configure Facebook application on the BlackBerry smartphone to connect with the messages application.   

  1. Log in to Facebook for BlackBerry smartphones on the BlackBerry smartphone.
  2. Display the menu and select Options.
  3. Select the check box beside Connect your Facebook account with: BlackBerry Message application.
  4. Display the menu again and click Save.

Step 4  - Configure FaceBook application on the BlackBerry smartphone to display Email Notifications

  1. Log in to Facebook for BlackBerry smartphones on the BlackBerry smartphone.
  2. Display the menu and select Options.
  3. Select the check box beside Facebook notifications.
  4. Display the menu again and click Save.
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Note: Notifications for third-party applications that have been added to the Facebook account might not appear in Facebook for BlackBerry smartphones. Facebook for BlackBerry smartphones only notifies the BlackBerry smartphone user of items that are selected to be notified about to the Facebook account.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.