Unable to create a BlackBerry Internet Service account from a web browser

Article ID: KB14380

Type: Support Content

Last Modified: 12-15-2011


Product(s) Affected:

  • BlackBerry Internet Service
  • BlackBerry® Internet Service



The following message might be received when attempting to create a new BlackBerry® Internet Service account from a web browser on a computer:

Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service.

This message indicates that a BlackBerry Internet Service account has already been created with the BlackBerry smartphone using the Automatic login feature of the BlackBerry Internet Service.

CollapseAdditional Information

New BlackBerry Internet Service subscribers might create a BlackBerry Internet Service account using the Setup Wizard or Email Settings applications on a BlackBerry smartphone. Creating a new BlackBerry Internet Service account using one of these applications allow subscribers to manage their new BlackBerry Internet Service accounts without having to create a login user name and password.

Note: Creating the BlackBerry Internet Service account using the above applications prevents access to the subscriber's account through a browser on a computer, resulting in the error message.

Subscribers can access their BlackBerry Internet Service account by clicking either the Setup Wizard icon or E-mail Settings icon on the Home Screen of the BlackBerry smartphone.

To change an Automatic login account mode to require a user name and password, and to have the option to access it using a browser on a computer, see KB14378.

For more information on troubleshooting BlackBerry Internet Service account creation issues, see KB11465.

For more information on Automatic login, see KB13955.


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