- BlackBerry® Internet Service
The following message might be received when attempting to create a new BlackBerry® Internet Service account from a web browser on a computer:
Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service.
This message indicates that a BlackBerry Internet Service account has already been created with the BlackBerry smartphone using the Automatic login feature of the BlackBerry Internet Service.
New BlackBerry Internet Service subscribers might create a BlackBerry Internet Service account using the Setup Wizard or Email Settings applications on a BlackBerry smartphone. Creating a new BlackBerry Internet Service account using one of these applications allow subscribers to manage their new BlackBerry Internet Service accounts without having to create a login user name and password.
Note: Creating the BlackBerry Internet Service account using the above applications prevents access to the subscriber's account through a browser on a computer, resulting in the error message.
Subscribers can access their BlackBerry Internet Service account by clicking either the Setup Wizard icon or E-mail Settings icon on the Home Screen of the BlackBerry smartphone.
To change an Automatic login account mode to require a user name and password, and to have the option to access it using a browser on a computer, see KB14378.
For more information on troubleshooting BlackBerry Internet Service account creation issues, see KB11465.
For more information on Automatic login, see KB13955.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.