Unable to connect to a Wi-Fi network on the BlackBerry smartphone

Article ID: KB14477

Type: Support Content

Last Modified: 02-12-2013

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry smartphone
  • BlackBerry PlayBook
CollapseOverview

The BlackBerry smartphone user is unable to connect to a Wi-Fi network. One of the following error messages displays:

Unable to connect. Unknown error

Association failed
CollapseCause

This issue is caused when media access control (MAC) address filtering is enabled on the Wi-Fi network, and the MAC address of the BlackBerry smartphone is not accepted.

CollapseResolution

To resolve this issue, add the MAC address of the BlackBerry smartphone to the accepted MAC address list for the Wi-Fi network.

Contact the system administrator of the Wi-Fi network, or see the product documentation for the wireless router for information on completing these steps.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.