- BlackBerry® Internet Service
When an email message is received on the BlackBerry® smartphone for an integrated email account, the email message is displayed in the Messages folder, but is not displayed in the integrated email account folder on the Home screen of the BlackBerry smartphone.
The service book for the integrated email account is corrupt or missing.
To resolve this issue, complete the following steps:
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.