Email messages are only received in the Messages folder

Article ID: KB14507

Type: Support Content

Last Modified: 05-22-2012

 

Product(s) Affected:

  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry® Internet Service
CollapseOverview

When an email message is received on the BlackBerry® smartphone for an integrated email account, the email message is displayed in the Messages folder, but is not displayed in the integrated email account folder on the Home screen of the BlackBerry smartphone.

CollapseCause

The service book for the integrated email account is corrupt or missing.

CollapseResolution

To resolve this issue, complete the following steps:

  1. Delete the service book for the integrated email account from the BlackBerry smartphone. For instructions, see KB05000.
  2. Send new service books to the BlackBerry smartphone. For instructions, see KB02830.

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