Unable to log in to BlackBerry Web Desktop Manager for BlackBerry Enterprise Server 5.0

Article ID: KB14715

Type: Support Content

Last Modified: 12-14-2011


Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Web Desktop Manager
  • BlackBerry® Enterprise Server for Microsoft® Exchange 
  • BlackBerry® Web Desktop Manager


The BlackBerry smartphone user is unable to log in to BlackBerry Web Desktop Manager and receives the following error:

Error: The User name, Password, or Domain is not correct. Please re-enter.


The Lightweight Directory Access Protocol (LDAP) address is incorrect in C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\server\default\conf\bas-config.properties .

The following error is displayed in the BAS-AS log file:

'LOGIN ERROR: Failed while getting ldap information javax.naming.NamingException: Cannot parse url: dc01.domain.com:389 [Root exception is java.net.MalformedURLException: Not an LDAP URL: dc01.domain.com:389]', nested exception: '


To resolve this issue, in the BlackBerry Administration Service configuration file, go to the line that starts with emailExchange_ldapUrl= and make sure ldap:// and the port number are included, as shown in the following example:



By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.

Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.