Unable to log in to BlackBerry Web Desktop Manager for BlackBerry Enterprise Server 5.0

Article ID: KB14715

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Web Desktop Manager
CollapseEnvironment
  • BlackBerry® Enterprise Server for Microsoft® Exchange 
  • BlackBerry® Web Desktop Manager

CollapseOverview

The BlackBerry smartphone user is unable to log in to BlackBerry Web Desktop Manager and receives the following error:

Error: The User name, Password, or Domain is not correct. Please re-enter.

CollapseCause

The Lightweight Directory Access Protocol (LDAP) address is incorrect in C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\server\default\conf\bas-config.properties .

The following error is displayed in the BAS-AS log file:

'LOGIN ERROR: Failed while getting ldap information javax.naming.NamingException: Cannot parse url: dc01.domain.com:389 [Root exception is java.net.MalformedURLException: Not an LDAP URL: dc01.domain.com:389]', nested exception: '

CollapseResolution

To resolve this issue, in the BlackBerry Administration Service configuration file, go to the line that starts with emailExchange_ldapUrl= and make sure ldap:// and the port number are included, as shown in the following example:

emailExchange_ldapUrl=ldap://dc01.domain.com:389

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