Certificate prompt occurs when logging in to the BlackBerry Client for IBM Lotus Connections

Article ID: KB15118

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry Client for IBM Connections
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  • BlackBerry® Client for IBM® Lotus® Connections version 1.0
CollapseOverview

When submitting a login request for the BlackBerry Client for IBM Lotus Connections, you receive the following prompt to accept a certificate for a secure trusted connection:

You are attempting to open a secure connection, but the server's certificate is not trusted.

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The prompt occurs when the following two conditions exist:

  1. The Allow untrusted HTTPS/Allow TLS connections setting in the BlackBerry MDS Connection Service setting is set to either False or True.
  2. On the BlackBerry smartphone, the TLS Default setting is set to Handheld.
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For a secure trusted connection, click Trust certificate.


To prevent this prompt from appearing, complete the following:

  1. On the BlackBerry Enterprise Server, set the Allow Untrusted HTTPS Connections and Allow Untrusted TLS Connections settings to True.
    1. If running BlackBerry Enterprise Server software version 4.1 or later, in BlackBerry Manager, select the BlackBerry MDS Connection Service that is being used by the BlackBerry Client for IBM Lotus Connections, and then click Edit Properties.

      If running BlackBerry Enterprise Server software version 4.0 or earlier, in BlackBerry Manager, select the BlackBerry Mobile Data Service that is being used by the BlackBerry Client for IBM Lotus Connections, and then click Edit Properties.

    2. In the Properties column, click TLS/HTTPS and change the Allow Untrusted HTTPS Connections and Allow Untrusted TLS Connections settings to True.
    3. Click Apply, and then OK.
    4. Restart the BlackBerry Mobile Data Service or BlackBerry MDS Connection Service.

      Important: Restarting certain BlackBerry Enterprise Server services will delay email message delivery to BlackBerry smartphones. For more information, see KB04789.

  2. On the BlackBerry smartphone, set the TLS Default option to Proxy.
    1. On the BlackBerry smartphone, go to Options > Security Options > TLS.
    2. Click TLS Default and select Proxy.
    3. Display the menu and select Save.

OR

  1. Keep the Allow Untrusted HTTPS Connections and Allow Untrusted TLS Connections setting at False and import the certificate from IBM® Lotus® Connections into the BlackBerry Mobile Data Service or BlackBerry MDS Connection Service. For instructions on how to import the certificate file used with IBM Lotus Connections, see KB11623
  2. On the BlackBerry smartphone, set the TLS Default option to Proxy.
    1. On the BlackBerry smartphone, go to Options > Security Options > TLS.
    2. Click TLS Default and select Proxy.
    3. Display the menu and select Save.

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