How to upgrade from BlackBerry Professional Software to BlackBerry Enterprise Server

Article ID: KB15767

Type: Support Content

Last Modified: 02-29-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Professional Software
  • BlackBerry Enterprise Server for IBM Domino
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry® Enterprise Server 4.1 SP5 to SP7
  • BlackBerry® Enterprise Server 5.0 to 5.0 SP2
  • BlackBerry® Professional Software
CollapseOverview

To perform an in-place update from BlackBerry® Professional Software to BlackBerry® Enterprise Server 4.1 to 4.1 SP7, complete the following steps:

  1. Contact a BlackBerry sales representative or a preferred reseller to purchase an unlock key.

    Note: The unlock key is also referred to as a trade-up key when upgrading to BlackBerry Enterprise Server 4.1 SP7.

  2. Download BlackBerry Enterprise Server 4.1 SP5, SP6, or SP7 from http://na.blackberry.com/eng/support/downloads/#tab_ddetail_subtab_software .
  3. Run the installer on the computer hosting the BlackBerry Professional Software.
  4. When prompted, in the Unlock Key field, type the unlock license key.
  5. Click OK.

The service pack installation updates the BlackBerry Professional Software to the BlackBerry Enterprise Server.

To perform an in-place update from BlackBerry Professional Software to BlackBerry Enterprise Server 5.0 or 5.0 SP2 complete the following steps:

  1. Contact a BlackBerry sales representative or a preferred reseller to purchase a trade-up key and the full version of BlackBerry Enterprise Server 5.0 or 5.0 SP2 
  2. Run the BlackBerry Enterprise Server 5.0 or 5.0 SP2 installer on the computer hosting the BlackBerry Enterprise Server 4.1 SP5 to SP7.
  3. When prompted, in the Trade-up Key field, type the trade-up license key.
  4. Complete the installation as directed on the screen.

Note: In order to update from BlackBerry Professional Software or BlackBerry Enterprise Server – Small Business Edition to BlackBerry Enterprise Server 5.0 or 5.0 SP2, both the Unlock or Trade-up Key as well as the BlackBerry Enterprise Server 5.0 or 5.0 SP2 upgrade software must be purchased.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.