Using the Self Test application on the BlackBerry smartphone

Article ID: KB16037

Type: Support Content

Last Modified: 11-06-2013

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry Device Software 4.3 to 5.0
  • BlackBerry 6
  • BlackBerry 7
CollapseOverview
The Device Self Test Application on the BlackBerry smartphone is used as a hardware diagnostic tool. This tool can be useful for testing keyboard, button, screen, and audio issues to confirm if the BlackBerry smartphone is experiencing a hardware or software issue.

To run the program, complete the following steps:

BlackBerry 6 and BlackBerry 7:

  1. On the home screen on the BlackBerry smartphone, click Options.
  2. Select Device.
  3. Select Device and Status Information.
  4. On the Status screen, type test. Read the pop up message then click OK.
  5. Press the BlackBerry (Menu) key.
  6. Select Start.

NOTE: For BlackBerry smartphones that utilize only a virtual keyboard, it is necessary to press the BlackBerry (Menu) key, then select Show Keyboard before typing test.

  1. A pop up window will ask Would you like to be guided through the test process?
  2. Choose Yes to perform all tests in a guided mode. To choose a specific test select No.
  3. When selecting No, a list of available tests will display on the Test Configuration screen. Place a check mark next to the desired test(s).
  4. Scroll to the bottom of the screen and select Run.
  5. Follow the instructions for each test. When prompted to move to the next test case choose Yes.
  6. When prompted with the question Does this test pass?, choose Yes or No depending on the results.
  7. If the test failed, follow the instructions and enter the reason behind the failure.

BlackBerry Device Software 4.3 to 5.0:

  1. On the home screen on the BlackBerry smartphone, click Options.
  2. Select Status.
  3. On the Status screen, type test.

    Note: On BlackBerry smartphones that support SureType technology, use the multi-tap input method.

  4. Press the BlackBerry (Menu) key.
  5. Select Start.

    Note: To display the menu from the Test Configuration screen, click the trackball.

  6. On the Test Configuration screen, select the features to test. Click Run.
  7. Follow the instructions for each test. When prompted to move to the next test case choose Yes.
  8. When prompted with the question Does this test pass?, choose Yes or No depending on the results.
  9. If the test failed, follow the instructions and enter the reason for the failure.

To view a test report, complete the following steps:

BlackBerry 6 and BlackBerry 7:

  1. On the Device Self Test Application screen, highlight a report.
  2. Press the BlackBerry (Menu) key or the trackpad.
  3. Choose View.

BlackBerry Device Software 4.3 to 5.0:

  1. On the Device Self Test Application screen, highlight a report.
  2. Press the BlackBerry (Menu) key or the trackpad.
  3. Choose View.

To send a report, follow these steps:

  1. Press the BlackBerry (Menu) key.
  2. Choose Options.
  3. At the bottom of the Device Test Options screen, input either an email address or BlackBerry PIN (or both) into the appropriate fields.
  4. Click the BlackBerry (Menu) or the Escape key, choose Save.
  5. After returning to the Device Self Test Application page, press the BlackBerry (Menu) key, then click Email Report or PIN Report.


To delete a report, perform the following:

BlackBerry 6 and BlackBerry 7:

  1. Press the BlackBerry (Menu) key and select Delete or Delete All.
   Note: Delete will remove the report that is highlighted while Delete All removes every entry.
CollapseAdditional Information

If test is not fully typed on the Status screen on a BlackBerry smartphone with SureType technology, then return to the Options screen before attempting to access the Device Self Test Application screen again.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.