How to update the BlackBerry Device Software through the web

Article ID: KB16068

Type: Support Content

Last Modified: 02-20-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry® Device Software
CollapseOverview

To perform a web-based BlackBerry® Device Software update, complete the following steps:

  1. Connect the BlackBerry® smartphone to the computer using a USB connection.
  2. On the computer, navigate to the BlackBerry Device Software updates web site.
  3. Click Check for Updates.
  4. If the Application Loader tool is not installed on the computer, complete the following steps:
    1. In the File Download - Security Warning dialog box, click Run.
    2. In the Internet Explorer - Security Warning dialog box, click Run.
    3. When prompted, restart the computer.
    4. On the computer, navigate to the BlackBerry Device Software updates web site.
  5. Click Check for Updates.
  6. In the Unlock BlackBerry device dialog box, type the password for the BlackBerry smartphone.
  7. Click OK.
  8. If an update is available, the following will be displayed:

    An updated version of BlackBerry® Device Software is available. Do you want to install the update?

    If updating to the latest version of BlackBerry Device Software Click Get update. If reloading the same version of the BlackBerry Device Software Click View other versions and then select the Current Version and click Install. Complete the instructions on the screen to perform an available BlackBerry Device Software update.
CollapseAdditional Information

For information about web-based BlackBerry Device Software updates, see KB16071.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.