When sending a calendar meeting invite from a BlackBerry smartphone using a Windows Live Hotmail, Windows Live, Sympatico, MSN integrated account, the recipient receives a blank email message without the accept or decline option

Article ID: KB17471

Type: Support Content

Last Modified: 11-07-2013

 

Product(s) Affected:

  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry Internet Service
  • DT 175070
CollapseOverview

When sending a calendar meeting request from a BlackBerry smartphone using a Live hosted email account (Windows Live Hotmail, MSN, Windows Live, Bell Sympatico) the recipient receives a regular blank message with the calendar appointment request missing.

CollapseCause

This is a technical limitation of the MSNMSP protocol used to interact with Windows Live Hotmail / MSN accounts.

CollapseResolution

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

CollapseWorkaround

Change the protocol being used by the email integration from MSNMSP to POP3 in the advance email settings from the BlackBerry smartphone.

Note: POP3 email protocol will not be notification based email.  Email receipt on BlackBerry smartphone will be subject to 15 minute polling cycle. 

Please contact the wireless service provider or BlackBerry Technical Support services for assistance. 

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.