Troubleshooting Visual Voice Mail activation issues

Article ID: KB17503

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Bold 9000
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  • BlackBerry® Bold™ 9000 smartphone
  • BlackBerry® Device Software 4.6
CollapseOverview

The following error message appears on the BlackBerry smartphone during the Visual Voice Mail activation process:

Provisioning is unsuccessful. To resolve this issue, contact your wireless service provider.

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The wireless service provider sends a Short Message Service (SMS) text message to the BlackBerry smartphone with Visual Voice Mail provisioning information. Provisioning might fail if the SMS text message is not received.

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To resolve this issue, contact your wireless service provider.

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