Errors occur when BlackBerry smartphone users on a BlackBerry Enterprise Server use BlackBerry App World

Article ID: KB17855

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry World for BlackBerry OS 7 and earlier
  • BlackBerry Enterprise Server for IBM Domino
CollapseEnvironment
  • BlackBerry App World™ storefront
  • BlackBerry® Enterprise Server
  • SDR315565
CollapseOverview

When a BlackBerry® smartphone user assigned to a BlackBerry Enterprise Server attempts to connect to BlackBerry App World, one of the following error messages might be displayed:

  • Failed to Transmit.
  • PayPal® authentication failed. Please try again.
  • BlackBerry App World is currently unavailable. Try again later.
  • BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again.
  • Error Type: 100002
CollapseCause

This issue occurs for users if both of the following conditions are met:

  • The user does not have a BlackBerry® Internet Service browsing plan or the BlackBerry Browser is blocked through an IT policy
  • The BlackBerry Enterprise Server cannot forward the request because of a proxy server or other means of preventing or allowing access to specific web addresses.
CollapseResolution

For users with an active BlackBerry Internet Service browsing plan that is not disabled through an IT policy, this issue is resolved by updating to the most recent version of BlackBerry App World. 

For instructions on installing the latest version of BlackBerry App World, see KB17619.

Be sure the following IT policy rules are configured to initiate external connections as well as all browser services.

  • Security policy group > Allow External Connections = True/Yes
  • Security Exclusivity policy group > Allow Other Browser Services = True/Yes

 

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.