How to start a BlackBerry smartphone in Safe Mode

Article ID: KB17877

Type: Support Content

Last Modified: 09-13-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry Device Software 4.6 to 5.0
  • BlackBerry 6 to 7.1
CollapseOverview

Safe mode is designed to allow troubleshooting or remove any unwanted applications and can also be used to prevent third-party applications from running automatically when starting the BlackBerry smartphone.

To start-up a BlackBerry Storm™ and BlackBerry smartphones running BlackBerry Device Software 4.6 to 5.0 in Safe Mode, complete the following steps:

  1. Remove and reinsert the BlackBerry smartphone battery.
  2. When the red LED (Light-Emitting Diode) goes out, press and hold the Escape key until the loading screen appears then release the Escape key.
  3. When the BlackBerry smartphone boots up the Safe Mode disclaimer listed below appears, click OK to dismiss the disclaimer.

To start-up a BlackBerry Storm™ 2 and BlackBerry smartphones running BlackBerry® 6 and BlackBerry® 7 to 7.1 in Safe Mode complete the following steps:

  1. Remove and reinsert the BlackBerry smartphone battery.
  2. Once the loading bar is displayed on the screen of the BlackBerry smartphone, press and hold the Escape key until you hear beeping or the loading bar completes then release the Escape key.
  3. When the BlackBerry smartphone boots up the Safe Mode disclaimer listed below appears, click OK to dismiss the disclaimer.


Safe Mode Disclaimer message:

Your device is currently in Safe Mode. Your device starts in Safe Mode if you hold the Escape key during startup. To remain in Safe Mode, click OK. To exit Safe Mode, click Reset.

NOTE: To turn off Safe Mode, remove and reinsert the BlackBerry smartphone battery. Safe mode enabled status is indicated by a safe mode indicator in the BlackBerry smartphone status section of the Home Screen.

CollapseAdditional Information
The Escape key is the key with a curved arrow that is located on the right side of the trackpad / trackball.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.