How to point to a new BlackBerry Configuration Database in BlackBerry Enterprise Server 5.0

Article ID: KB18129

Type: Support Content

Last Modified: 01-07-2015


Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server Express for Microsoft Exchange
  • BlackBerry Enterprise Server Express for IBM Domino
  • BlackBerry Enterprise Server 5.0
  • BlackBerry Enterprise Server Express 5.0

In BlackBerry Enterprise Server 5.0 the change database option is no longer available as it was in BlackBerry Enterprise Server 4.0 and 4.1.

Note: For instructions on how to point to a new BlackBerry Configuration Database in BlackBerry Enterprise Server 5.0 SP4 MR7 and later please see KB36604.

For further details on moving the BlackBerry Configuration database please refer to KB03112.

To point to the new SQL Server on the BlackBerry Enterprise Server perform these steps:

  1. Stop all BlackBerry Services on all BlackBerry Enterprise Server and BlackBerry Administration Service servers.
  2. Run Setup.exe from the source installation folder. By default, the location is:
    • <drive>:\Research In Motion\BlackBerry Enterprise Server 5.0
    • <drive>:\Research In Motion\BlackBerry Enterprise Server 5.0.x
  3. Accept the License Agreement and click Next.
  4. On the Database Information Screen, update the Database server information with the new:
    1. Microsoft SQL Server name.
    2. BlackBerry Configuration Database name
    3. Select the type of authentication and choose Next.
  5. Continue with the installation by clicking Next and accepting the settings in the various fields, this will complete the installation.
    Note: Do not start the BlackBerry Enterprise Server services if intending to install a Maintenance Release immediately after this installation.
  6. Install the latest Maintenance Release that may have been previously installed.
  7. Start all the BlackBerry Services.
  8. Repeat these steps on any remote nodes of:
    • BlackBerry Administration Service
    • BlackBerry Mobile Data System Connection Service
    • BlackBerry Monitoring Service server

Note: After the setup has completed and the services are restarted, message flow and organizer data synchronization will continue as usual. No interaction is required by the BlackBerry smartphone users. Additional BlackBerry Enterprise servers can be configured to point to the new database once the services are started on the first server.

CollapseAdditional Information
If Error initializing system appears when starting BlackBerry Enterprise Server 5.0 SP2 and 5.0 SP3 setup, refer to KB23428


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