Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software

Article ID: KB18776

Type: Support Content

Last Modified: 04-11-2012

 

Product(s) Affected:

  • BlackBerry Desktop Software 2.2 (Mac OS)
  • BlackBerry Desktop Software 2.1 (Mac OS)
  • BlackBerry Desktop Software 2.0 (Mac OS)
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry® Desktop Software 2.0 to 2.3
  • Mac OS
CollapseOverview

Most of the data on the BlackBerry® smartphone, including email messages, organizer data, fonts, saved searches, and browser bookmarks, can be backed up and restored using the BlackBerry® Desktop Software and the Mac computer.

Note: By default, backup files are saved on the Mac computer to /Users/<name>/Documents/BlackBerry Backups.


Complete the following steps to back up BlackBerry smartphone data:

  1. Connect BlackBerry smartphone to Mac computer.
  2. In the Applications folder of the Mac computer, click BlackBerry Desktop Software.
  3. Click on Back Up icon at the top of the screen.
  4. Perform one of the following actions:
    • To back up all data on the BlackBerry smartphone, click All data.
    • To back up specific data, click Selected data and select the check box beside one or more databases.
  5. If necessary, perform the following actions:
    • To encrypt the data on the BlackBerry smartphone, select the Encrypt backup file check box.
    • To back up on-board device memory, select the Back up built-in media storage check box.

      Note: To backup data in built-in media storage, mass storage mode must be turned on. For more information on mass storage mode, see BlackBerry smartphone's User Guide.

  6. Click Back Up.

Note: To encrypted back up data, type a password when prompted.


Complete the following steps to restore data to BlackBerry smartphone:

Note: To restore data in built-in media storage from backup file, make sure mass storage mode must be turned on.

Important: When data is restored to the BlackBerry smartphone, all files are deleted from the BlackBerry smartphone before the backup file is restored.

  1. Connect BlackBerry smartphone to Mac computer.
  2. In the Applications folder of the Mac computer, click BlackBerry Desktop Software.
  3. Click the Restore icon at the top of the screen.
  4. Perform one of the following actions:
    • Select a backup file
      • To restore all data from the backup file, click Restore all data
      • To restore specific data from the backup file, click Restore selected data and select the check box beside one or more databases
    • To restore data from a backup file that is not listed, click Open Another Backup File. Navigate to the backup file and click Open
  5. Click Restore.

Complete the following steps to change the location of backup files on your Mac computer:

  1. On computer, in the Applications folder, click BlackBerry Desktop Software.
  2. On the BlackBerry Desktop Software menu, click Preferences.
  3. In the Backup Location section, click Change.
  4. Navigate to the new location.
  5. Click Open.
  6. Click OK.

Complete the following steps to schedule automatic backups:

  1. Connect BlackBerry smartphone to Mac computer.
  2. In the Applications folder of the Mac computer, click BlackBerry Desktop Software.
  3. Click Device Options.
  4. Click the Backup tab.
  5. Select the Automatically back up when device is connected check box.
  6. In the drop-down list, click an interval.
  7. Perform one of the following actions:
    • To back up all data during an automatic backup, select All device application data.
    • To back up specific data during an automatic backup, select All device application data except.
      • To exclude email messages, select the Messages check box.
      • To exclude organizer data, select the Information data, such as calendar or your contacts check box.
  8. Click OK.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.