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Text in the body of an email is displayed in a font size or format different from the settings for the BlackBerry smartphone

Article ID: KB19137

Type: Support Content

Last Modified: 04-01-2013

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry 6 to 7.1
  • BlackBerry Device Software 5.0
CollapseOverview

After changing the default font on the BlackBerry smartphone, the text in the body of new email messages is displayed in a font different than the default font of the BlackBerry smartphone.
CollapseCause

This is expected behavior for BlackBerry smartphones that have HTML email support.
CollapseWorkaround

To disable HTML email support, complete the following steps:

For BlackBerry smartphones running BlackBerry Device Software 5.0:

  1. Open Messages on the BlackBerry smartphone.
  2. Press the Menu key and choose Options.
  3. Select Email Settings.
  4. Change HTML email from Yes to No.
  5. Press the Menu key and choose Save.

For BlackBerry smartphones running BlackBerry 6.0 to 7.1:

  1. Open Messages on the BlackBerry smartphone.
  2. Press the Menu key and choose Options.
  3. Select Email Preferences.
  4. Under HTML Email uncheck Enable HTML Email
  5. Press the Menu key and choose Save.

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