How to use BlackBerry Desktop Software for Mac to update or make changes to applications on the BlackBerry smartphone

Article ID: KB19150

Type: Support Content

Last Modified: 07-25-2012

 

Product(s) Affected:

  • BlackBerry Desktop Software for Mac OS
CollapseEnvironment
  • BlackBerry® Desktop Software for Mac
  • Mac OS
CollapseOverview

Add applications to the BlackBerry® smartphone

Note : Until additions or updates to applications are complete, the BlackBerry® smartphone will not be in a usable state. The BlackBerry® smartphone might not be usable if it is unplugged or the update process is canceled before completion. The update process will need to be restarted in order to regain use of the BlackBerry® smartphone.

  1. Connect the BlackBerry® smartphone to a Mac computer.
  2. In the Applications folder, click BlackBerry Desktop Software.
  3. Click the Applications icon at the top of the screen.
  4. In the list of available applications, select the check box beside one or more applications.
  5. Click Start.
  6. Complete the instructions on screen.

Update applications and the BlackBerry Device Software

Update the BlackBerry® Device Software and other device applications to use new features that are available in a later version.

  1. Connect the BlackBerry smartphone to a Mac computer.
  2. In the Applications folder, click BlackBerry Desktop Software.
  3. Click the Applications icon at the top of the screen.
  4. Click Check for Updates.
  5. If updates appear in the list, select one or more applications to update.
  6. Perform any of the following actions:
    • To check for other versions of the selected applications, click Show other versions.
    • To back up and restore device data while updating device applications, select the Back up and restore device data check box.
    • To back up and restore third-party applications while updating device applications, select the Back up and restore third-party applications check box.
  7. Click Start.
  8. Complete the instructions on screen.

Delete applications from the BlackBerry smartphone

  1. Connect the BlackBerry® smartphone to a Mac computer.
  2. In the Applications folder, click BlackBerry Desktop Software.
  3. Click the Applications icon at the top of the screen.
  4. Clear the check box beside one or more of the applications that you want to delete.
  5. Click Start.
  6. Complete the instructions on screen.
CollapseAdditional Information

Web-based BlackBerry Device Software updates are available for BlackBerry® smartphones that are associated with BlackBerry® Enterprise Server 4.1 and 5.0, and are running BlackBerry Device Software 5.0. In order for this to be true, a BlackBerry Enterprise Server administrator must enable the ability to perform web-based updates by applying the Allow Web-Based Software Loading IT policy. This IT policy rule must be set to Yes (enabled) in order to use this functionality.

Please refer to the BlackBerry Enterprise Server Policy Reference Guide, located here .

Note: If there are no updates available via Web-based BlackBerry Device Software update, Desktop Software for Mac will not display any updates.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.