Roxio Media Manager keeps prompting to install after restarting Windows

Article ID: KB19218

Type: Support Content

Last Modified: 03-21-2012

 

Product(s) Affected:

  • BlackBerry Desktop Software for Windows
CollapseEnvironment
  • BlackBerry® Desktop Manager 5.0 to 5.0.1
  • Roxio® Media Manager for BlackBerry® smartphones
  • Windows®
CollapseOverview

Each time the computer restarts, the Windows Installer prepares to install Roxio® Media Manager for BlackBerry® smartphones.

CollapseCause

This is caused by an incomplete installation of BlackBerry® Desktop Manager 5.0 to 5.0.1.

CollapseResolution

To resolve this issue, complete the following steps:

  1. Complete a selective services startup of the Windows OS ( Start > Run > type msconfig).
  2. Click the Services tab. Clear all non-Microsoft Corporation services check boxes.
  3. Restart the computer.
  4. Remove the BlackBerry® Desktop Software. For instructions, see KB02206.
  5. Complete the opposite of steps 1 and 2 by re-checking all services in msconfig ( Start > Run > type msconfig > Services tab).
  6. Restart the computer.
  7. Reinstall the BlackBerry Desktop Software.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.