Unable to install the BlackBerry Maps application from the Research In Motion website on certain BlackBerry Smartphones

Article ID: KB19220

Type: Support Content

Last Modified: 12-14-2011


Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry® smartphones

Unable to install BlackBerry® Maps available on the Research In Motion website for certain BlackBerry smartphones. The following message appears:

Sorry, your device does not meet the system requirements that is needed to support BlackBerry Maps


The BlackBerry Maps application is either not supported or was included in the BlackBerry® Device Software for these BlackBerry smartphones.


For BlackBerry smartphones meeting the hardware requirements, install the BlackBerry Maps application using the BlackBerry® Desktop Software. For information on how to install applications see KB14473 .


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.