- BlackBerry Enterprise Server 5.0 to 5.0 SP4
- BlackBerry Device Service 6.0 to 6.2
When running BlackBerry Enterprise Server or BlackBerry Device Service, the BlackBerry Dispatcher service stops. Attempting to start the BlackBerry Dispatcher service results in the following error:
The temporary Server Router Protocol Identifier (SRP ID) or temporary Client Access License (CAL) have reached the expiration date.
To resolve this issue, input either a permanent SRP ID or CAL.
For more information on changing the SRP ID, see KB04744.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.