Connect a computer running Mac OS to the Internet using the BlackBerry smartphone as a tethered modem

Article ID: KB19641

Type: Support Content

Last Modified: 11-06-2014

 

Product(s) Affected:

  • BlackBerry Desktop Software 2.4 (Mac OS)
CollapseEnvironment
  • BlackBerry Desktop Software 2.4
  • BlackBerry OS versions 6 and 7
  • Mac OS
CollapseOverview

BlackBerry smartphones running BlackBerry 6 and 7 can be used as a modem to connect a computer running Mac OS to the Internet via USB or Bluetooth.

For BlackBerry 10 devices: The following steps do not apply. For steps to connect using your BlackBerry 10 device, visit http://docs.blackberry.com and search your device's User Guide for "Internet tethering" or "Mobile Hotspot".

Note:

  • Depending on the BlackBerry smartphone model and the wireless service provider or network type, the BlackBerry Desktop Software may auto-populate the required information to connect.
     
  • Some service providers require specific configuration settings. To confirm these settings, please check your provider's online support resources or contact the service provider for support.
     
  • Fees or additional charges may apply. Contact the wireless service provider for more information about tethered modem support and associated fees. 
     
  • Dialing and connection is supported by the wireless service provider.

Connect using USB

Complete the following steps:

  1. Connect the smartphone to the computer with the USB cable.
  2. At the top-right of the screen on the the computer, click the Apple icon > System Preferences.
  3. Click Network. A dialog box with New Interface Detected should appear.
  4. Click OK
    Note: If the device is not detected as a new interface, first ensure it is not a 'charge only' cable (see KB31810), then complete the following:
    1. Click the plus (+) sign at the bottom-left of the Network window.
    2. In the Interface drop-down menu, select the BlackBerry device (displayed as BlackBerry - <PIN>).
    3. Click Create.
  5. Click Apply.
  6. Click Advanced.
  7. Verify the following settings:
    • Vendor: Research In Motion
    • Model: BlackBerry IP Modem (GSM) or BlackBerry IP Modem (CDMA) - This depends on the network type that the smartphone or SIM card is associated with.
    • APN: internet.com - this is the default Access Point Name
  8. Click OK > Apply.
  9. Ensure the BlackBerry Desktop Software is closed.
  10. In the Network window, click Connect.
    Note: If the smartphone has a password enabled, you will be prompted for the password. Enter the password and click OK. If the password is not entered or is incorrect, the connection will fail. If the correct password is not being accepted, see KB11105.

If the connection is successful, the BlackBerry smartphone connection will display in the list to the left with a green dot and the word Connected.



Connect using Bluetooth

Complete the following 4 tasks:

  1. Enable Bluetooth on the smartphone.
  2. Pair the BlackBerry smartphone to the computer and configure it as a modem.
  3. Configure the smartphone to trust the connection from the computer.
  4. Connect to the Internet.

Task 1 – Enable Bluetooth on the smartphone

  1. On the Home screen of the smartphone, click Options > Bluetooth.
  2. Press the Menu key and select Enable Bluetooth.
  3. Press the Menu key and select Options.
  4. Set the Discoverable field to Yes.
  5. Press the Menu key and click Save.

Note: Dial-up Networking (DUN) might not be permitted by an IT policy on BlackBerry smartphones that are activated on a BlackBerry Enterprise Server. The option within Bluetooth settings will be unchecked and dimmed.


Task 2 - Pair the BlackBerry smartphone to the computer and configure it as a modem

  1. On the computer, at the top-right click the Apple icon and select System Preferences.
  2. Click Bluetooth.
  3. Click the plus (+) button to open the Bluetooth Setup Assistant.
  4. The Mac computer performs a search of Bluetooth enabled devices (this might take a moment). Once the search has completed, highlight the smartphone from the list and click Continue.
  5. A passkey should now appear on the computer.
  6. The BlackBerry smartphone should display the following prompt: Enter numeric passkey for <Mac Name>.
  7. On the smartphone, type the passkey as displayed on the computer.
    Note: There is a limited amount of time for this step — if necessary, click Continue and try again.
  8. The Bluetooth Mobile Phone Setup window now appears. In the Phone Vendor field, select Research In Motion. Information such as the Phone Model, Username, Password, APN, and CID might be required. The values in these fields are prepopulated by the BlackBerry Desktop Software.
  9. Ensure that the Show Modem status in the menu bar and Show Bluetooth status in the menu bar options are selected, and click Continue.
  10. Click Quit.

Task 3 - Configure the smartphone to trust the connection from the computer

  1. On the Home screen of the smartphone, click Options > Bluetooth.
  2. Under Paired Devices, highlight the connection to the computer, press the Menu key, and select Device Properties.
  3. Select Trusted and set to Yes.
  4. Press the Escape key and select Save.

Task 4 – Connect to the Internet

  1. On the computer, at the top-right click the Apple icon and select System Preferences.
  2. Click Network.
  3. Identify if Bluetooth or Bluetooth DUN is listed to the left. Highlight the available Bluetooth connection and click Advanced.
  4. Verify the following information:
    1. Vendor: Research In Motion
    2. Model: BlackBerry IP Modem (GSM) or BlackBerry IP Modem (CDMA) - This depends on the network type that the smartphone or SIM card is associated with.
    3. APN: internet.com - this is the default Access Point Name.
  5. Click OK > Apply.
  6. Ensure the BlackBerry Desktop Software is closed.
  7. In the Network window, click Connect.

If the connection is successful, the Bluetooth connection will display in the list to the left with a green dot and the word Connected.

CollapseAdditional Information

The following error may be displayed when attempting to connect:

A connection could not be established on the PPP server. Try reconnecting. If the problem continues verify your settings and contact your administrator.

This usually indicates that there is an issue with the APN being used. Try another APN to resolve this error.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.