Google Maps application cannot be viewed on the BlackBerry smartphone

Article ID: KB19729

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Lotus Domino
CollapseEnvironment
  • BlackBerry® smartphone
  • Google Maps™
CollapseOverview

When the BlackBerry® smartphone user tries to open Google Maps™ on the BlackBerry smartphone, the application opens and then closes immediately.

CollapseCause

Application permissions are not set properly to allow Google Maps to open on the BlackBerry smartphone.

CollapseResolution

Modify the application permissions for Google Maps mapping service to allow the connection. Complete the following steps:

  1. On the Home screen of the BlackBerry smartphone, click Options > Advanced Options > Applications .
  2. Highlight Google Maps, press the Menu key, and select Edit Permissions.
  3. Set the Connections, Interaction, and User Data options to Allow.
  4. Press the Menu key and click Save.
  5. Open BlackBerry Maps again. The application launches successfully.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.