Applications are removed after upgrading or switching to a BlackBerry smartphone running BlackBerry Device Software 5.0

Article ID: KB19913

Type: Support Content

Last Modified: 07-23-2013

 

Product(s) Affected:

  • BlackBerry Bold 9700
  • BlackBerry Bold 9650
  • BlackBerry Bold 9000
  • BlackBerry Curve 8500 Series
  • BlackBerry Curve 8300 Series
  • BlackBerry Storm smartphones
  • BlackBerry Tour 9630
CollapseEnvironment
  • BlackBerry Device Software 5.0
  • BlackBerry Bold 9000 smartphone
  • BlackBerry Bold 9650 smartphone
  • BlackBerry Bold 9700 smartphone
  • BlackBerry Curve 8300 Series
  • BlackBerry Curve 8500 Series
  • BlackBerry smartphone applications
  • BlackBerry Storm 9500 Series
  • BlackBerry Tour 9630 smartphone
CollapseOverview

Applications that were previously installed are removed after an update or switch to a BlackBerry smartphone running BlackBerry Device Software 5.0.

Note: This can happen when either updating to BlackBerry Device Software 5.0, or when using the Switch Device Wizard to switch to a new BlackBerry smartphone running BlackBerry Device Software 5.0.

For a list of applications that may be affected, please see the Additional Information section of this article.

If the application was installed using BlackBerry World, see KB19976 for more information.

CollapseCause

Applications that were built for, and are running on BlackBerry Device Software 4.7, do not run correctly on BlackBerry Device Software 5.0.

BlackBerry Device Software 5.0 automatically removes any applications that are not compatible with the BlackBerry smartphone.

CollapseResolution

Compatible versions of the applications that have been removed from the BlackBerry smartphone can be downloaded using one of the following methods:

CollapseAdditional Information

Below is a summary of the expected behavior when updating to BlackBerry Device Software 5.0:

RIM developed add-on application Expected behavior after a software update from BlackBerry Device Software 4.5 to BlackBerry Device Software 5.0
AOL Instant Messenger service (AIM service) for BlackBerry smartphones

Will be removed.

Can be re-added using the following:

  1. Virtual Preload Icon in Instant Messaging folder
  2. Application Center
  3. http://appworld.blackberry.com/webstore/
BlackBerry World

Will be removed.

Can be re-added using the following:

  1. Application Center
  2. http://www.blackberry.com/appworld
BlackBerry Messenger

Will be removed.

Can be re-added using:

  1. BlackBerry World
  2. http://www.blackberry.com/messenger
BlackBerry Wallet

Will be removed.

Can be re-added using:

  1. BlackBerry World
  2. http://www.blackberry.com/wallet

For more information on BlackBerry Wallet and restoring data, please see http://www.blackberry.com/btsc/kb19911

Facebook for BlackBerry smartphones

Will be removed.

Can be re-added using:

  1. Virtual Preload Icon on Home Screen
  2. Application Center
  3. http://www.blackberry.com/facebook
Google Talk for BlackBerry smartphones

Will be removed.

Can be re-added using:

  1. Virtual Preload Icon in Instant Messaging Folder
  2. Application Center
  3. http://www.blackberry.com/googletalk
Ticketmaster for BlackBerry smartphones

Will be removed.

Can be re-added using:

  1. BlackBerry World
  2. http://www.blackberry.com/ticketmaster
Visual Voice Mail for BlackBerry smartphones

Will be removed.

Can be re-added using:

  • Virtual Preload Icon
Windows Live Messenger

Will be removed.

Can be re-added using:

  1. Virtual Preload Icon in Instant Messaging Folder
  2. Application Center
  3. http://www.blackberry.com/windowslive
Yahoo! Messenger for BlackBerry smartphones

Will be removed.

Can be re-added using:

  1. Virtual Preload Icon in Instant Messaging Folder
  2. Application Center
  3. http://www.blackberry.com/yahoomessenger

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