- BlackBerry® Device Software version 5.0
- BlackBerry® App World™ storefront
There are two resolutions for this issue please see below:
Upgrade BlackBerry App World to the latest version from http://www.blackberry.com/appworld/download
To resolve this issue on BlackBerry App World versions 126.96.36.199 or earlier, complete the following steps:
- Perform a hard reset on the BlackBerry smartphone. For instructions on performing a hard reset, see KB02141.
- Within BlackBerry App World navigate to My World.
- Select the missing application that has a status of Archived.
- Click the Full Menu key and chose Delete.
- Note that the status under the application now shows Uninstalled.
- Click the application entry and click Reinstall.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.