How to disable\enable phone call logging using an IT Policy on the BlackBerry Enterprise Server

Article ID: KB20295

Type: Support Content

Last Modified: 04-25-2012


Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
Jump to: Environment | Overview
  • BlackBerry® Enterprise Server 4.1 to 5.0

An IT policy can be applied to disable phone call logging. Complete the steps for your version of the BlackBerry Enterprise Server:

BlackBerry Enterprise Server 4.1

  1. In BlackBerry Manager, open the BlackBerry Domain and click Edit Properties > IT Policy Properties.
  2. Double-click the policy you want to edit.
  3. Look for PIM Synchronization Policy Group.
  4. Set Disable Phone Call Log Wireless Synchronization to TRUE\FALSE
    1. To turn on phone call logging set False.
    2. To turn off phone call logging set True.

BlackBerry Enterprise Server 5.0

  1. In BlackBerry Administration Service, select Manage IT Policies.
  2. Choose the IT policy and click Edit IT Policy.
  3. Select the PIM Synchronization tab > Disable Phone Call Log Wireless Synchronization.
  4. Choose Yes\No and save the settings.
    1. To turn on phone call logging set No.
    2. To turn off phone call logging set Yes.


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