The BlackBerry Dispatcher fails to start with "error 5009"

Article ID: KB20414

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
CollapseEnvironment
  • BlackBerry® Enterprise Server
CollapseOverview

The BlackBerry Dispatcher either fails to start or keeps restarting. Additionally, Service Specific Error 5009 appears when the BlackBerry Dispatcher is started, or Service Specific Error 17113 appears when the Microsoft® SQL Server® is started.

The following event IDs are present in Event Viewer:

  • 17113 - 3(The system cannot find the path specified), C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\DATA\BESMgmt.mdf
  • 17053 - UpdateUptimeRegKey, 5(Access is denied)

The following log lines appear within the MAGT log:

[25000] (03/14 07:35:12.035):{0x14E8} CheckDBNS: COM Error 0x80004005 - Unspecified error - Source: "Microsoft SQL Native Client" - Description "Named Pipes Provider: Could not open a connection to SQL Server [2]. " - Command " SELECT CASE WHEN object_id('dbo.sp_ServiceConfig') IS NOT NULL AND object_id('dbo.ServiceTable') IS NOT NULL THEN 1 ELSE 0 END "

[25105] (03/14 07:35:12.035):{0x14E8} Failed to authenticate connection - local machine time may be out of sync with domain controller time. Please restart Windows Time Service.

CollapseCause

The account that the Microsoft SQL Server was originally configured to run as no longer exists.

CollapseResolution

Change the Log On As setting for the BlackBerry Enterprise Server by performing the following steps:

  1. Select Start > Run > services.msc.
  2. Locate the SQL service in the list and right-click Properties.
  3. Click the Log On tab and select the Local System account option.
  4. Restart the following BlackBerry Enterprise Server services:
      • BlackBerry Controller
      • BlackBerry Dispatcher
      • BlackBerry Administration Service - Native Code Container

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.