Calls do not complete when " +1 " appears in a BlackBerry Mobile Voice System user's SIM number

Article ID: KB20762

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry Mobile Voice System
CollapseEnvironment
  • BlackBerry® Mobile Voice System (BlackBerry MVS) 5.0
  • BlackBerry MVS 5.0 Server Bundle 24 Client Bundle 15
  • DT 486509
CollapseOverview

In some cases, the BlackBerry smartphone user's Subscriber Identity Module (SIM) card is programmed with a plus sign in front of the mobile number (for example, +1 xxx-xxx-xxxx). Earlier versions of BlackBerry MVS 5.0 were unaffected, but in BlackBerry MVS 5.0 Server Bundle 24 Client Bundle 15 , the plus sign causes calls to not complete.

CollapseCause

The BlackBerry MVS Server cannot place a call with the + in front of the mobile number.

CollapseResolution

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

CollapseWorkaround

Remove the + from the mobile number by navigating to Phone Options > General Settings > Mobile Number.

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