"Java Error 1603" appears during BlackBerry Enterprise Server installation

Article ID: KB21171

Type: Support Content

Last Modified: 02-01-2013

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Lotus Domino
  • BlackBerry Enterprise Server for Novell GroupWise
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  • BlackBerry Enterprise Server 5.0 SP1 to SP3
  • Windows Server 2008 to 2008 R2
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When the BlackBerry Enterprise Server is installed, a Java Error 1603 error might appear, and the installation does not complete.

When the BlackBerry Enterprise Server Installer/Setup files are reviewed, the following information appears:

[PIPTOOL]: Installing JRE 1.6.0 update 15.
[PIPTOOL]: The exit code of the installation for JRE1.6.0 is [1603].
[PIPTOOL]: Applying Add-On to JRE 1.6.0_15.
[PIPTOOL]: Could not copy [E:\Research In Motion\BlackBerry Enterprise Server 5.0.1\tools\jce\local_policy.jar] to [C:\Program Files (x86)\Java\jre1.6.0_15\lib\security\local_policy.jar] with error number [3]
[PIPTOOL]: Could not copy [E:\Research In Motion\BlackBerry Enterprise Server 5.0.1\tools\jce\US_export_policy.jar] to [C:\Program Files (x86)\Java\jre1.6.0_15\lib\security\US_export_policy.jar] with error number [3]
[PIPTOOL]: Finished applying Add On to JRE 1.6.0_15.
[PIPTOOL]: JRE upgrade result code was 2 (failed).
[PIPTOOL]: Executing stop from .
[PIPTOOL]: Attempting to copy logs from "C:\Users\besadmin\AppData\Local\Temp\2\install_log.txt" to "C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\Logs\Installer\install_log.txt"

NOTE: This will affect when installing any version of Java Runtime Environment (JRE). 

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Updates are required for the root certificates for the server that is hosting the BlackBerry Enterprise Server.

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Click here or visit the Microsoft Help and Support site and locate the article Windows root certificate program members.

Download and install the root certificates. The server must be restarted afterward.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.