How to use the GWItemInfo tool to gather information on Novell GroupWise items

• BlackBerry® Enterprise Server 4.1 SP6 to 5.0 SP1 for Novell® GroupWise®
• GWItemInfo 4.1.6

GWItemInfo is a support tool that is used to investigate and diagnose issues in a Novell® GroupWise® environment. The key function of the GWItemInfo tool is to gather Novell GroupWise globally unique identifiers (GUID) for items such as email messages, calendar data, and contacts. The information might be required when tracing data as it routes through the BlackBerry® Enterprise Server.

To run the GWItemInfo tool, complete the following steps on a workstation that has a working GroupWise client installed:  

1. Extract the contents of the GWItemInfo.zip file.

2. In the folder where the extracted files are located, double-click the GWItemInfo.exe file.

3. For BlackBerry Enterprise Server for GroupWise 4.1,
   

   1. Click Start > Program files.
   2. Click BlackBerry Enterprise Server.
   3. Click BlackBerry Server Configuration.
   4. Click the GroupWise Settings tab.

    

4. For BlackBerry Enterprise Server for GroupWise 5.0,
   

   1. Open the BlackBerry® Administration Service console
   2. Expand BlackBerry Solution topology
   3. Click BlackBerry Domain
   4. Click Component view
   5. Click Email
   6. Click <SERVER>_EMAIL, the Trusted application key and name is listed under Host instance information in the GroupWise server information section.

    

5. In the User's Display Name field, type the target user's Novell GroupWise login name.
   Note: This name is the same as the one that is used to sign into the Novell GroupWise client.

6. In the GroupWise Server field, type the IP address or host name of the Novell GroupWise Post Office Agent as specified in the GroupWise Settings tab in the BlackBerry Server Configuration utility.

7. In the TrustedApp Name field, type the name that is specified in the GroupWise Settings tab of the BlackBerry Server Configuration tool (for an example, RIM BES).

8. In the TrustedApp Key field, copy and paste the trusted application key as specified in the GroupWise Settings tab of the BlackBerry Server Configuration tool.

9. For the GroupWise Connection Mode, select Groupwise 6.5 OAPI mode, regardless of the actual connection mode used by the BlackBerry Enterprise Server.  

10. Type the GroupWise port (default is 1677) as specified in the GroupWise Settings tab of the BlackBerry Server Configuration tool.

11. If log in is successful, a blank gray screen will be displayed.

12. Open the Tools menu and click the option for the GUID item.

13. In the Input Information window, type the date using the format YYYY/MM/DD in the Item Date field.  

14. Click Get All Items.

15. Click each item in the left pane to save the items in a log file in the same directory as the GWItemInfo.exe file.

16. Save the output as it might be requested by a BlackBerry Technical Support representative.