Wireless calendar synchronization appears to be disabled on the BlackBerry smartphone

Article ID: KB21355

Type: Support Content

Last Modified: 07-16-2012

 

Product(s) Affected:

  • Desktop Software (Windows)
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Enterprise Server for Novell GroupWise
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry® Enterprise Server
  • BlackBerry smartphones
CollapseOverview

On the BlackBerry® smartphone, wireless synchronization for the calendar is set to No in Calendar > Options > Desktop and the setting cannot be changed to Yes.




Step 1 - An IT policy has been assigned that has Disable Calendar Wireless Synchronization set to True under the PIM Synchronization Policy Group.

Change the IT policy to one that has Disable Calendar Wireless Synchronization set to False or is Null.

For more information on how to create and assign IT policies, see KB02022.


Step 2 -  The Desktop [CICAL] service book is missing from Options > Advanced Options > Service Book.

Re-send the service books.

For more information on how to resend service books, see KB03577.


Cause 3 - The Desktop [CICAL] service book is corrupted.

Delete and undelete the Desktop [CICAL] service book from the BlackBerry smartphone.

  1. Go to Options > Advanced Options > Service Book.
  2. Select the Desktop [CICAL] service book.
  3. Click Menu > Delete.
  4. Resend the service books to the user from the BlackBerry® Enterprise Server.

For more information on how to resend service books, see KB03577.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.