Unable to preview TIFF files while using the BlackBerry Client for IBM Lotus Quickr 1.1

Article ID: KB21678

Type: Support Content

Last Modified: 12-14-2011


Product(s) Affected:

  • BlackBerry Client for IBM Lotus Quickr
  • BlackBerry® Client for IBM® Lotus Quickr™ 1.1
  • Issue Number 561895
While attempting to preview a TIFF file, the BlackBerry Browser is opened and the following error is displayed, "The item you selected cannot be displayed. Do you wish to save the item? Yes/No". The file can be downloaded and viewed on the BlackBerry smartphone successfully however.
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.
View the TIFF file using the IBM Lotus Quickr web client.


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