Unable to preview TIFF files while using the BlackBerry Client for IBM Lotus Quickr 1.1

Article ID: KB21678

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Client for IBM Lotus Quickr
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  • BlackBerry® Client for IBM® Lotus Quickr™ 1.1
  • Issue Number 561895
CollapseOverview
While attempting to preview a TIFF file, the BlackBerry Browser is opened and the following error is displayed, "The item you selected cannot be displayed. Do you wish to save the item? Yes/No". The file can be downloaded and viewed on the BlackBerry smartphone successfully however.
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This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.
CollapseWorkaround
View the TIFF file using the IBM Lotus Quickr web client.

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