BlackBerry Curve 8520, 8530, and 8900 smartphones experience a continuous reboot after enabling content protection or memory cleaning

Article ID: KB22488

Type: Support Content

Last Modified: 12-19-2011

 

Product(s) Affected:

  • BlackBerry Curve 8500 Series
  • BlackBerry Curve 8900
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  • BlackBerry® Curve™ 8520, 8530, and 8900 smartphones
  • DT 634079
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A limited subset of BlackBerry® Curve™ 8520, BlackBerry® Curve™ 8530, and BlackBerry® Curve™ 8900 smartphones experience a continuous software reboot after Memory Cleaning has been enabled. Memory Cleaning is enabled when Content Protection is enabled through the BlackBerry® Enterprise Server or using the Options menu on the BlackBerry smartphone. Memory Cleaning can also be enabled on BlackBerry smartphones with PGP® support and BlackBerry smartphones with S/MIME support.

Note: BlackBerry smartphone users who do not have Content Protection or Memory Cleaning enabled are not affected by this issue.

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Research In Motion Limited® ("RIM® ") has released software for BlackBerry Curve 8520, 8530, and 8900 smartphones that are affected by this issue. To determine if a BlackBerry smartphone is affected, locate the IMEI or MEID of the smartphone. For instructions, see KB05026.

Enter the IMEI or MEID of the smartphone at the following site:

https://www.blackberry.com/PatchValidator

Note: If checking a BlackBerry Curve 8530 smartphone, when entering the MEID, type all letters in uppercase, following the example on the web site.

If the BlackBerry smartphone is affected, further instructions are provided.

The recovery tool is also available to users through BlackBerry Technical Support Services. Users of smartphones that are affected by this issue should contact the wireless service provider or BlackBerry Technical Support Services for further assistance.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.