Red X when sending with error "Your mail file exceeds or would exceed the quota size limit specified by the Administrator."

Article ID: KB22541

Type: Support Content

Last Modified: 04-13-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Enterprise Server
CollapseEnvironment

  • BlackBerry® Enterprise Server 4.1 SP6 to 5.0 SP3 for Microsoft® Exchange
  • Microsoft® Exchange Server 2003
CollapseOverview

After sending an email message from the BlackBerry® smartphone, the message does not send and a red X appears in the message list.

Scrolling to the top of the failed sent message on the BlackBerry smartphone, the Message Status field displays the following error:

Your mail file exceeds or would exceed the quota size limit specified by the Administrator.

CollapseCause

The Microsoft Exchange mailbox for the BlackBerry smartphone user is full.
CollapseResolution
  1. Increase the BlackBerry smartphone user's Microsoft Exchange mailbox storage limit.
    OR
  2. Increase the available space of the BlackBerry smartphone user's Microsoft Exchange mailbox by deleting old, unnecessary emails or archiving email messages to a .pst file.

Please read the Microsoft article entitled Managing the size of your mailbox for more information.

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