Unable to push/deploy the S/MIME support package through software configuration: "The application net.rim.blackberry.secureemail.smime version Unknown is missing."

Article ID: KB22623

Type: Support Content

Last Modified: 12-15-2011


Product(s) Affected:

  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry® Enterprise Server version 5.0 SP1 - 5.0 SP2
  • MKS445085

Pushing the SMIME Support Package through a software configuration fails with the following reconciliation error:

Missing dependency
The application net.rim.blackberry.secureemail.smime version Unknown is missing.

The BlackBerry® Administration Service could not resolve dependencies on SMIME_lib specified in BlackBerry.alx.
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

Remove the following tags from the SMIME.alx file. These explicit requirement definitions are not required because SMIME_lib is always shipped as BlackBerry core libraries.

<requires id="net.rim.blackberry.secureemail.smime"/>

CollapseAdditional Information

This also affects wireless delivery of the PGP support package via a software configuration. In this case you will see the error:

Missing dependency
The application net.rim.blackberry.secureemail.pgp version Unknown is missing.

Again the workaround is to move the "requires" tag in the package ALX:

<requires id="net.rim.blackberry.secureemail.pgp"/>

Like S/MIME, the PGP_lib is always contained within the BlackBerry Core Application Libraries.


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