- BlackBerry® Internet Service
- BlackBerry® Tour™ 9630 smartphone
- BlackBerry® Device Software 18.104.22.1681
1. Backup the BlackBerry smartphone. for instructions, see KB12487
3. Delete and reintegrate the Gmail™ account from the BlackBerry® Internet Service.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.