Unable to log into Google Talk for BlackBerry smartphones when using a googlemail.com email account

Article ID: KB22743

Type: Support Content

Last Modified: 12-15-2011


Product(s) Affected:

  • Google Talk for BlackBerry smartphones
  • BlackBerry Devices
  • Google Talk 2.5
  • DT 636008

When logging into Google Talk for BlackBerry smartphones, entering the correct username and password causes the login to fail, stating the Username and password do not match.


The user account is under the googlemail.com domain. All usernames that are entered when signing into Google Talk for BlackBerry smartphones are assumed to be under the gmail.com domain and not under the googlemail.com domain.


This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.


When using a username under the googlemail.com domain, it is required to enter the complete username and domain when logging in.


For an email address such as username@googlemail.com, log into Google Talk using the following information:

Username: username@googlemail.com
Password: email account password


For an email address such as username@gmail.com, log into Google Talk with the following information:

Username: username
Password: email account password


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.