Unable to log into Google Talk for BlackBerry smartphones when using a googlemail.com email account

Article ID: KB22743

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • Google Talk for BlackBerry smartphones
CollapseEnvironment
  • BlackBerry Devices
  • Google Talk 2.5
  • DT 636008
CollapseOverview

When logging into Google Talk for BlackBerry smartphones, entering the correct username and password causes the login to fail, stating the Username and password do not match.

CollapseCause

The user account is under the googlemail.com domain. All usernames that are entered when signing into Google Talk for BlackBerry smartphones are assumed to be under the gmail.com domain and not under the googlemail.com domain.

CollapseResolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

CollapseWorkaround

When using a username under the googlemail.com domain, it is required to enter the complete username and domain when logging in.

Example:

For an email address such as username@googlemail.com, log into Google Talk using the following information:

Username: username@googlemail.com
Password: email account password

 

For an email address such as username@gmail.com, log into Google Talk with the following information:

Username: username
Password: email account password

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.