BlackBerry App World icon disappears from the Home screen of the BlackBerry smartphone after an update

Article ID: KB22944

Type: Support Content

Last Modified: 02-02-2012

 

Product(s) Affected:

  • BlackBerry World for BlackBerry smartphones
CollapseEnvironment
  • BlackBerry® Device Software 5.0
  • BlackBerry App World™ storefront
  • DT 683824
CollapseOverview

When an update is performed to BlackBerry App World™ storefront 1.1.0.35, the BlackBerry App World icon disappears from the Home screen of the BlackBerry smartphone after the BlackBerry smartphone is rebooted.

CollapseResolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

CollapseWorkaround

To get the BlackBerry App World icon to reappear, complete the following steps:

  1. Back up the BlackBerry smartphone by following the instructions in KB12487.
  2. Delete all data and applications from the BlackBerry smartphone using the Wipe Handheld option by following the instructions in KB14058.
  3. Restore the data from the backup taken in step 1 by following the instructions in KB10339.

Note: When the Wipe Handheld option is used, all data on the BlackBerry smartphone is erased. This might affect sending and receiving email messages. If the BlackBerry smartphone is associated with a BlackBerry® Enterprise Server, complete the enterprise activation process to restore messaging functionality.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.