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Copy documents to a BlackBerry smartphone using Mass Storage Mode

Article ID: KB23450

Type: Support Content

Last Modified: 03-30-2012

 

Product(s) Affected:

  • Documents to Go for BlackBerry smartphones
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry® smartphone
  • Documents To Go® Premium 2.0
  • Documents To Go® Standard 2.0
  • Documents To Go® Premium 1.0
  • Documents To Go® Standard 1.0
CollapseOverview

Mass Storage Mode allows a Media Card (and Device Memory on some models) as a storage drive on the computer so files can be copied from the computer to the BlackBerry smartphone (or from the BlackBerry to your computer). In order to use Mass Storage Mode to copy files to/from the BlackBerry smartphone perform the following steps

1. Confirm Mass Storage Mode is enabled on the BlackBerry smartphone

a. Open the Options application and select Media Card (or Memory).
b. Set Media Card Support to "On".

Additional steps for Device Software 4.2 to 5.0

a. Set Mass Storage Mode Support to "On".
b. Set Auto Enable Mass Storage Mode When Connected to "Prompt".

2. Press Back and Save the changes.
3. Plug the BlackBerry smartphone into the computer via USB cable.

For Device Software 4.2 to 5.0

a. When prompted to turn on Mass Storage Mode, choose Yes.


For Device Software 6.0 to 7.1

a. When prompted, select USB Drive

4. Enter the device password if prompted.
5. Open My Computer on the Windows desktop, and open the Media Card (or Device Memory) in Devices with Removable Storage:

NOTE: The name of the removable storage may vary by device and media card.

6. Browse to the folder where the documents are to be copied. The Device Memory and Media Card each have a default "documents" folder which can usually be found in the following locations (the exact names and locations may vary by device):

Device Memory:

 BlackBerry > home > user > documents

Media Card:

 BlackBerry > documents

7. Drag and drop or copy and paste the files to this folder from the computer.
8. Unplug the BlackBerry smartphone.
9. The files should now be accessible from Documents To Go on the BlackBerry smartphone.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.