Installer was interrupted before BlackBerry Domain Search could be installed

• BlackBerry® Enterprise Server
• BlackBerry® Enterprise Server Resource Kit 5.0 SP2 to SP3
• BlackBerry® Domain Search tool

While the BlackBerry Domain Search tool is installed, the following error message appears:

Installation Incomplete:

The installer was interrupted before BlackBerry Domain Search could be installed. You need to restart the installer to try again.

Logs are not created while installing the application.

To create the log files, navigate to the default location for BlackBerryDomainSearch.msi in command prompt:

<drive>:\Program Files\Research In Motion\BlackBerry Enterprise Server Resource Kit\BlackBerry AMT Tools\BlackBerry Domain Search for Exchange

Run the following command:

msiexec.exe /i BlackBerryDomainSearch.msi /l* c:\BBSearch_log.txt

The log file shows the following lines:

INFO : [07/22/2010 10:24:05:227] [RegisterAspNet]: Process Call Result Code: '0' Process Exit Code: '1'.
ERROR : [07/22/2010 10:24:05:227] [RegisterAspNet]: The error indicates that IIS is in 64 bit mode, while this application is a 32 bit application and thus not compatible.
ERROR : [07/22/2010 10:24:05:227] [RegisterAspNet]: FAILED: -2147024895
ERROR : [07/22/2010 10:24:05:227] [RegisterAspNet]: Custom Action failed with code: '0'
INFO : [07/22/2010 10:24:05:227] [RegisterAspNet]: Custom Action completed with return code: '1'


Action ended 10:24:05: InstallExecute. Return value 3.
Action 10:24:05: Rollback. Rolling back action:


The additional logging may also show:

ERROR : [11/01/2010 10:22:22:513] [RegisterAspNet ]: The error indicates that this version of ASP.NET must first be registered on the machine.
ERROR : [11/01/2010 10:22:22:700] [RegisterAspNet ]: The error indicates that IIS is in 64 bit mode, while this application is a 32 bit application and thus not compatible.

=== Logging stopped: 11/1/2010 10:28:40 ===
MSI (c) (EC:A8) [10:28:40:092]: Note: 1: 1708
MSI (c) (EC:A8) [10:28:40:092]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (EC:A8) [10:28:40:092]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (EC:A8) [10:28:40:092]: Product: BlackBerry Domain Search -- Installation failed.

MSI (c) (EC:A8) [10:28:40:092]: Grabbed execution mutex.
MSI (c) (EC:A8) [10:28:40:092]: Cleaning up uninstalled install packages, if any exist
MSI (c) (EC:A8) [10:28:40:092]: MainEngineThread is returning 1603

The RegisterAspNet errors that show a possible incompatibility between the BlackBerry Domain Search tool and the version of Microsoft® Internet Information Services (IIS) are actually incorrect. The BlackBerry Domain Search tool is not specific to a 32-bit or 64-bit version of IIS.

1. Ensure that the folder where the Microsoft .NET Framework writes temporary application service provider (ASP) files has the proper permissions for the Windows® Service Account responsible for the BlackBerry Domain Search tool.
   C:\Windows\Microsoft.net\Framework64\V2.0.50727\Temporary ASP.net File.

    2.   Ensure that the Microsoft .NET Framework 3.5 SP1 is properly installed and registered with Microsoft IIS.

          To repair Microsoft .NET Framwork, in command prompt navigate to the following location:

      C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727 and type aspnet_regiis -i