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Unable to remove IBM Lotus Sametime Enterprise Messenger using a software configuration

Article ID: KB23711

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Client for IBM Lotus Sametime
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Lotus Domino
CollapseEnvironment
  • BlackBerry® Enterprise Server 4.1 to 5.0
  • BlackBerry® Device Software
  • BlackBerry® Client for IBM® Lotus® Sametime®
  • DT 539233
  • DT 715694
CollapseOverview

The IBM Lotus Sametime Enterprise Messenger is not removed when using a software configuration even if the disposition is set to disallowed.
CollapseResolution

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround

Workaround 1

Manually delete the application from the BlackBerry smartphone.

Workaround 2

Contact BlackBerry Technical Support to be provided the Sametime IM Removal Tool. This tool allows administrators to remotely remove IBM Lotus Sametime Enterprise Messenger using the BlackBerry Enterprise Server via a software configuration, through the BlackBerry Browser or BlackBerry Desktop Software.
CollapseAdditional Information
The Sametime IM Removal Tool works against any version of the Sametime Enterprise Messenger client for the BlackBerry smartphone.

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