LISTED_SERVER option in the BlackBerry Administration does not list all available IBM Domino servers

Article ID: KB23728

Type: Support Content

Last Modified: 04-15-2014

 

Product(s) Affected:

  • BlackBerry Enterprise Server for IBM Lotus Domino
CollapseEnvironment
  • BlackBerry Enterprise Server 5.0 for IBM Domino
CollapseOverview

When attempting to update the organizer data synchronization settings for a BlackBerry Enterprise Server user through the BlackBerry Administration Service there are two available options:

  • LISTED_SERVER
  • UNLISTED_SERVER

When selecting the LISTED_SERVER option, the resulting list of IBM Domino Servers is blank or some IBM Domino servers are missing.

CollapseCause

The server document for the IBM Domino server hosting the BlackBerry Enterprise Server is not configured to be in the same IBM Notes Network as the remaining IBM Domino servers.  Due to the potentially large number of IBM Domino Domains or different IBM Notes Networks, the scanning process to populate the LISTED_SERVER may present additional overhead on the BlackBerry Enterprise Server and as such is limited to same IBM Domino Domain or IBM Notes Network that the BlackBerry Server is located in.

In IBM Domino Environments that are comprised of multiple IBM Notes Names Networks, it is necessary to ensure that the IBM Domino server hosting the BlackBerry Enterprise Server is configured to be in the same IBM Notes Network as the IBM Domino servers that hosts the user Mail File.

The following can be found in the BlackBerry Enterprise Server logs:

[BBAS-AS]

(10/25 15:08:14:795):{http-domain.com%2F192.168.0.1-3443-4} [com.rim.bes.basplugin.emaildomino.EmailDominoManagerBean] [WARN] [BASD-2009] {u=1, uc=-1, o=0, t=2285} findAvailableMessagingServersForUser error calling MailstoreAccessorUtilities.getAvailableServers()com.rim.bes.bas.mailstoreaccess.MailstoreJNIException: Mailstore server exception occurred in function: JMailstore::GetAvailableServers, RPC host: <host name>, Error: 6 - _ERROR

*** Start of original stack trace ***

com.rim.bes.bas.mailstoreaccess.MailstoreJNIException: Mailstore server exception occurred in function: JMailstore::GetAvailableServers, RPC host: <host name>, Error: 6 - _ERROR

[MAST]

[30000] (10/25 15:08:14.744):{0x1F48} GetAvailableServers called
[10000] (10/25 15:08:14.773):{0x1F48} MailStoreDomino::GetAvailableServers - Error Determinig available servers with reason -  Unable to find path to server. Check that your network connection is working. If you have a working connection, go to Preferences - Notes Ports and click Trace to discover where it breaks down..
[10000] (10/25 15:08:14.773):{0x1F48} GetAvailableServers failed for User Id = xx

CollapseWorkaround

To workaround this issue complete one of the following:

Workaround 1:

Manually specify the Address Book Location Server path by selecting UNLISTED_SERVER option.

Workaround 2:

Configure the Server Document of the missing IBM Domino server to be in the same IBM Domino Domain or IBM Notes Network as the BlackBerry Enterprise Server by following the steps below:

  1. Open up an IBM Domino Administrator client and select the IBM Domino Domain icon on the right hand side
  2. Select the IBM Domino server that hosts the BlackBerry Enterprise Server
  3. Once the server information is loaded, select the Configuration tab
  4. Select the configuration document for the IBM Domino server that hosts the BlackBerry Enterprise Server
  5. Select the ports tab and ensure the same IBM Notes Network is specified as on all other IBM Domino servers and that this is enabled
  6. A restart of the IBM Domino server will be required for the setting to take effect

Note: It may be possible to refresh these settings by issuing the following command in the IBM Domino console on the affected server:

tell adminp process all

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